Water / Utility Bills

General Overview


  • Utility billing in Lowell is comprised of three services: water, sewer and trash.
  • Bills are sent out on a quarterly basis by the city's Water department.
  • If the amount is paid on or before the due date, a discount calculated by the Water department will be deducted from the balance due.
  • If paid after due date, the discount will be removed and an interest rate of 14% per annum will be added to the remaining balance. Postmark is not accepted.

How to Make a Payment


  • Payment by credit card or electronic check may be made online through Invoice Cloud.
  • Payment by credit card or electronic check may be made over the phone by calling 877-675-1669.
  • Payment by check or money order may be mailed to the Office of the City Treasurer at the address below. Please make sure to clearly indicate the bill Number and property address. Please do not mail cash.
  • Payment by cash, check, or money order may be made in person at:
    Office of the City Treasurer in City Hall
    375 Merrimack Street
    1st Floor Room 30
    Lowell, MA 01852

Who to Contact with Questions


Any questions in regards to billing or adjustments should be directed to the Water Department who may be reached at 978-674-4247.