Pay Your Bills Online

ALERT: DOXO.com is NOT affiliated with the City of Lowell. All residents and taxpayers are hereby advised that the bill paying services by DOXO.com are not endorsed by the City, nor can the City accept any responsibility for transactions conducted through DOXO.com. While this service does list contact information for the City of Lowell, the City has no contract or affiliation with this company.

Bills that are past due or have past due balances are adjusted every day by 9:00 a.m.  It is recommended that online bill payers with past due balances check 2-3 business days after payment make sure their balances are paid in full.  Online bill payers are responsible for any balance still outstanding.   

The Invoice Cloud online payment system is only for bill presentation, online payments, and to provide balances owed for the most recent bills issued by the City of Lowell.  It should not be used as a tool to get a statement of all balances owed on any account or property.  You will need to contact the Treasurer's Office for this information.

Important Notices About Paying Online

Paying Online Through a Bank's Bill Payment Service

Making payments through a bank's online bill payment system will not transfer the payment electronically to the City of Lowell.  Only payments made through the City's online payment system will.  The bank, or a company the bank partners with, will print and mail a check to the City.  The check will contain only the information provided by the taxpayer when creating the payment and it runs the risk of the check being returned to the taxpayer if the payment information is unclear.  Be very specific on what is being paid when submitting a payment this way.  

Additionally, these checks run the risk of being delivered past a bill's due date or getting lost by the USPS.  Making a payment through a bank's online bill payment system should take into account these issues.  Please remember that a payment is considered made when received by the Treasurer's Office, not by postmark or date on the check.

Convenience Fees

Online payment is offered as a convenience to our customers. While signing up is free, all online payments are subject to convenience fees which are made to the online bill collector for processing the payment.

• As the bill payer, if you choose to pay online, you are responsible for any convenience fees assessed by the online bill collector.
• Convenience fees cover various administrative costs associated with accepting payments online.
• Convenience fees are not collected by the City nor paid to the City - the City of Lowell receives only your bill payment amount.
• Convenience Fees are non-refundable.
  • If a payment is made in error, and a refund is requested and granted, only the amount paid to the bill will be refunded.

Fee Amounts

The amount of the fee varies according to the type of bill being paid as well as the payment method being used, and is always displayed clearly for your approval.

• Convenience fees will appear as a separate charge from the bill amount on your credit card and bank statements.
• When paying a Tax Bill online, the convenience fee for using a Credit/Debit Card or PayPal/Venmo is a percentage rate fee of up to 2.95% with a minimum charge of $1; the convenience fee when using an Electronic Check is $0.40.
• When paying a Water Bill online, the convenience fee for using a Credit/Debit Card or PayPal/Venmo is a percentage rate fee of up to 3.5% with a minimum charge of $3.95; the convenience fee when using an Electronic Check is $0.40.
• When paying a Parking Ticket online, the convenience fee for using a Credit/Debit Card is a flat rate fee of $4.00.

Using Invoice Cloud

When using Invoice Cloud to search for your Real Estate Tax Bill online, you only need to enter your property number and street name (e.g., 12 Smith Street would be entered as 12 Smith).

When using Invoice Cloud to pay your Water Utility Bill online, any applicable billing discounts (e.g., early payment discount) will be displayed on the final payment screen of your transaction.

Customers with two or more Water Utility Bills must register them separately when using Invoice Cloud. You will receive separate notifications for each of these bills, and must pay them separately in order to ensure that the correct bill and account are credited prior to the due date.

Motor Vehicle Excise Tax Bills are online by the time you receive your printed copy of the bill in the mail and are online while they are available for payment using Invoice Cloud.  Autopay is not available for excise tax bills, but you may schedule a payment for the day you wish to pay up through the due date of the bill.  First notices and demand notices are available for payment on the Invoice Cloud system. Once the bill reaches warrant stage it is only available for online payment through the City's Deputy Collector, Kelley and Ryan Associates through their website.

Motor Vehicle Excise Tax Bills can be registered with your email address and password through the online payment system.  However, the registered bill will only pertain to that one particular vehicle, and you will receive subsequent year email notifications on excise tax as long as you have made no changes to the vehicle's registration.  An email notification will not be generated for Motor Vehicle Excise Tax Bills if you do one of the following:  register a new vehicle, change any information on your current vehicle's registration (name, mailing address, garaging location of vehicle).  A taxpayer will be responsible for payment of the bill even if not received as per M.G.L. Ch. 60B Sec. 4.  

The City will not and cannot be held responsible for not receiving email notifications sent out by the online payment system.

Additional Information

All payment transactions made via the bill collector's system are processed using a secure connection, and in U.S. currency only; the merchant's country of origin is the USA.

Your use of online bill payment services with our online bill collector indicates acceptance of all applicable notices and this website's Disclaimers and Terms of Use.

If you have a registered account with the City’s online payment system, and for any reason you decide to discontinue the use of the online payment system, you will be responsible to close the online account with the City.  The City will not be held liable for any transactions, interest charges, penalties, or other actions where applicable for failure to turn off any automatic payments or scheduled payments that you have setup.

If you need help using online bill pay or you have a question about your account, please

call 978-674-4222 or send us an email.

If there is an error in the Credit Card charge, please contact Invoice Cloud at 877-256-8330, option 3.

If any issue arises that prevents the payment of any bill via the online bill payment system the bill payer is still responsible to make sure the payment arrives in the Tax Collector's Office by the bill's due date. The bill payer will receive an email notification if the payment is rejected by the online payment system.