News Flash

Housing & Energy

Posted on: October 31, 2022

Worried about utility bills?

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National Grid’s utility rates are expected to increase significantly this winter. There are several ways that Lowell households and businesses can save.


Community First Partnership with Mass Save:

Lowell is currently working with the Sponsors of Mass Save through the Community First Partnership to provide cost-saving energy efficiency solutions to residents and small businesses in our community.


Get started by signing up for a No Cost Home Energy Assessment here:


Lowell’s Community Choice Aggregation Program:

Community Choice Aggregation programs allow municipalities to procure electricity on behalf of their residents. Lowell’s program rate is 14.4449 cents/kWh through December 2024.


If you are uncertain whether you are Lowell’s program, you can look at the Supply Services portion of your bill (this is typically on the back of your bill). If you see NEXTERA ENERGY SERVICES (LOWELL AGG), you are enrolled in the program. See example below:


Supply Services



STE 200


PHONE 855-259-1175 ACCOUNT NO 2994311


Electricity Supply

0.14449 x 337 kWh



Total Supply Services

$ 48.69


If you are not enrolled in the program, but would like to be, you can sign up here:


Fuel Assistance:

Fuel Assistance helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills. Eligibility is based on household size and the gross annual income of every household member, 18 years of older. Household income cannot exceed 60% of estimated State Median Income. To learn more about this program, visit Community Teamwork Inc’s website:


Utility Programs:

The utilities offer a number of programs to assist customers with bills, including budget plans, more time to pay, payment assistance programs (includes a discount program), and forgiveness plans. You can find more information on these programs here:


National Grid will be hosting an Energy Fair to help assist customers with bill issues. The event will be held at the Lowell Senior Center (276 Broadway St) on November 29 from 4-7 PM.


Get Help:

If you have problems accessing the programs referenced above and/or desire to speak with a live person to help walk you through your utility bill options, please reach out to the following City employees:

Victor Vargas, Energy Advocate, at  or 978-674-1408

Katherine Moses, Energy Manager at or 978-674-1438


The Energy Advocate is also offering “open office hours” to provide 1:1 help for residents and small businesses seeking utility bill solutions at the Department of Planning and Development office at 50 Arcand Drive, 2nd floor in Lowell. Hours through the winter are:


Tuesdays from 4:30-6:30 PM

Thursdays from 10:30 AM-12:30 PM

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