If the cable-related problem continues unresolved, what is my next step?
If you are still not satisfied with the response you receive from your cable provider, you may contact the City's Cable Coordinator at 978-674-1010 or by clicking on the Contact the Cable Coordinator link in the left hand column, above the Department Facts.

When doing so, please be sure to include your name, the name of the person on the cable account, the cable account number, your telephone number and address, and a clear description of the cable-related issue.

Show All Answers

1. Are there any discounts for senior citizens?
2. Can the City negotiate a better rate?
3. Does the City have any control over programming?
4. How do I contact them for service?
5. How do I obtain service if I live in a multiple dwelling unit?
6. If the cable-related problem continues unresolved, what is my next step?
7. If the cable service is interrupted, can I obtain a refund?
8. What Cable service provider(s) operate in the City of Lowell?
9. Who do I contact to complain about a cable-related problem?
10. Who handles local programming how do I get involved?