Veterans Bill of Rights
Per M.G.L. ch 115 and 108 CMR (Code of Massachusetts Regulations), veterans have the right to:
File a written application for
veterans' benefits at any time. You can insist upon this right, even if
told that you are ineligible. 108 CMR 4:02 (1)
Receive assistance from your local veterans' agent in completing your application. (M.G.L.c.115,s.3)
Receive a full explanation of the services and benefits available under M.G.L. Ch. 115, as well as other available benefits.
Receive a written notice and explanation of the approval or denial of your application for benefits. 108 CMR 8.02
Be treated with dignity and respect and to receive accurate, courteous and timely service.
Appeal and request a hearing if you disagree with any action taken in your case. 108 CMR 8.07 (1)
Expect confidentiality; personal information will not be collected
or used except for the purpose of determining your eligibility for
benefits. (M.G.L.c.40 s.51)
Receive fair and equal treatment without regard to sex, race,
religion, handicap, ethnicity or national origin. (M.G.L.c.151B, s.3)
For additional information regarding your rights as a veteran, please contact your local Director of Veterans' Services/Veterans' Agent at the City of Lowell located at:
276 Broadway Street
Lowell, MA 01852
Or please call the office directly at 978-674-4066.